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Responsible Gaming

Responsible Gambling

At Wiz Casino, we want to ensure that you have a safe and enjoyable gaming experience. We understand the importance of responsible gaming habits and are committed to providing you with the tools and resources necessary to maintain balance and control over your play.

Safe and Balanced Gaming Habits

Gaming should be entertainment, not income. It's essential to remember that winning is never guaranteed, and losses can occur. To help you stay on track:

  • Set a budget for gaming and stick to it.
  • Don't chase losses by increasing bets or playing more frequently.
  • Take regular breaks from gaming to avoid burnout.

Budget and Bankroll Management

Manage your finances wisely by setting aside funds specifically for gaming, as well as keeping an eye on your overall spending habits. This will help prevent overspending and maintain a healthy bank balance.

  • Use our built-in budgeting tools to track your expenses.
  • Set deposit limits to avoid exceeding your allocated amount.
  • Regularly review and adjust your budget to ensure it remains realistic.

Deposit, Loss, Wager, and Session Limits

Our platform offers various limits to help you stay in control:

  • Deposit Limit: Set a maximum daily/weekly/monthly deposit limit.
  • Loss Limit: Define the amount of losses you can incur before automatic warnings or temporary self-exclusion.
  • Wager Limit: Establish a maximum bet size for individual games.
  • Session Limit: Set time limits for consecutive gaming sessions.

Reality Checks and Time Reminders

Stay aware of your gameplay with:

  • Reality Check: Receive alerts on how long you've been playing and potential losses incurred.
  • Time Reminder: Get notifications to take breaks and maintain a balanced gaming schedule.

Cooling-Off Periods and Self-Exclusion Tools

Take time out or exclude yourself from our platform when needed:

  • Cooling-Off Period: Request temporary self-exclusion for 24 hours, one week, two weeks, one month, three months, six months, or twelve months.
  • Self-Exclusion Tool: Exclude yourself permanently from our platform.

Account Verification and Age Restrictions

Verify your account information to ensure accuracy:

  • Provide accurate identification documents to complete the verification process.
  • Ensure you meet our age requirements (18+).

Protection of Vulnerable Players

We are committed to protecting vulnerable players. If you or someone else experiences difficulties related to gaming, please contact us.

Warning Signs of Problematic Gambling:

  • Regularly spending more time and money on gaming than intended.
  • Feeling anxious, irritable, or restless when unable to play.
  • Neglecting personal responsibilities, relationships, or health due to gaming.
  • Experiencing financial difficulties as a result of excessive gaming.

Support Organisations

If you're experiencing issues related to problem gambling:

  • National Problem Gambling Helpline (0800 654-655): Reach out for confidential advice and support in New Zealand.
  • Problem Gaming Foundation NZ: Access local resources, counseling services, and treatment options.

Responsible Bonus Usage

Manage your bonuses effectively by understanding their terms and conditions. Keep track of bonus allocation, wagering requirements, and maximum wins to avoid any misunderstandings.

Safer Gambling During Slots, Live Casino, Sportsbook, or Promotional Play

When playing various games on our platform:

  • Familiarise yourself with game-specific rules and odds.
  • Understand the volatility and Return-to-Player (RTP) rates for slots games.
  • Set realistic expectations when engaging in promotional play.

Mobile Gambling Awareness

Be mindful of your mobile gaming habits, as over-reliance can lead to problems. Use our built-in tools or set personal limits on:

  • Time spent playing
  • Amount wagered
  • Sessions frequency and duration

Family/Device Protection Measures

Protect loved ones from potential harm by setting account restrictions or asking us for assistance.

Account Security and Player Protection

Rest assured that we take player protection seriously. Our platform uses cutting-edge technology to maintain security, while also providing measures to protect vulnerable players:

  • Secure login process
  • SSL encryption
  • Regular system updates

Compliance with Licensing or Gambling Regulations

As a licensed operator, we adhere to strict regulations set by governing bodies.

Fairness and RNG Systems

Our games use certified Random Number Generators (RNGs) for fair and unpredictable outcomes. Independent third-party audits ensure the integrity of our systems:

  • Regular testing
  • Periodic review and update
  • Compliance with regulatory standards

Contact Us

If you require assistance, guidance or have concerns about your gaming habits please contact us via email.